Cookie Policy
Last updated: 7 October 2026
This Cookie Policy explains how Zen Computers Ltd, trading as Zen Computer Shop (“we”, “us” or “our”), uses cookies and similar technologies when you visit www.zencomputershop.com (the “Website”).
This policy should be read alongside our Privacy Policy, which explains more generally how we collect, use and protect personal information.
1. What are cookies?
Cookies are small text files that are placed on your computer, phone, tablet or other device when you visit a website. They are stored by your web browser and can be read by the website when you return.
Cookies can perform different functions. Some are necessary for a website to operate correctly, while others help us understand how visitors use the Website or support advertising and marketing activities.
We may also use similar technologies, such as local storage or other identifiers, where appropriate.
2. How we use cookies
We use cookies and similar technologies to:
keep the Website functioning correctly;
maintain your shopping cart and website session;
remember certain preferences, such as language or region;
understand how visitors interact with our Website;
measure website traffic and improve the Website;
understand the effectiveness of marketing campaigns; and
where applicable and with the appropriate consent, support advertising and marketing activities.
3. Your cookie choices
Where cookies are not strictly necessary for the operation of the Website, we ask for your consent before using them where required by law.
When you first visit our Website, our cookie banner allows you to make a choice about optional cookies.
You can choose to reject optional cookies while continuing to use the Website. Some functionality or services may be affected if optional cookies are not permitted.
Our cookie banner is provided through Odoo, the platform on which our Website operates. Odoo's cookie system is designed to block certain third-party tracking services until the visitor provides consent.
You can change your browser's cookie settings at any time. You can also delete cookies that have already been stored on your device.
4. Cookies used on our Website
The following table reflects cookies that may be set by Odoo and services integrated with our Website.
Essential — Session & Security
Purpose:
These cookies are necessary for the Website to function correctly. They can be used to authenticate visitors, protect website data and maintain functionality such as shopping carts and file uploads.
Example cookie:
session_id — Odoo
Consent:
These cookies are necessary and do not require consent where they are strictly necessary for the service you have requested.
Duration:
Typically associated with the website session, although the exact duration may depend on the Odoo configuration.
Essential — Preferences
Purpose:
These cookies remember information about your preferred website behaviour, such as language or region.
Example cookie:
frontend_lang — Odoo
Consent:
These cookies support website functionality and preferences.
Duration:
Varies according to the cookie and website configuration.
Optional — Interaction History
Purpose:
These cookies can collect information about your interactions with the Website, including pages you have viewed and information associated with marketing campaigns that brought you to the Website.
Examples include:
im_livechat_previous_operator — Odoo
utm_campaign — Odoo
utm_source — Odoo
utm_medium — Odoo
Consent:
These cookies are optional and are used only where permitted by our cookie-consent settings and applicable law.
Duration:
Varies according to the cookie and configuration.
Optional — Advertising & Marketing
Purpose:
These cookies may be used to make advertising more relevant, measure advertising performance and provide reporting about advertising campaigns.
Third-party services may also use cookies or similar technologies for their own purposes, including identifying browsers or measuring interactions with advertisements.
Examples include:
__gads — Google
__gac — Google
Consent:
These cookies are optional and should only be set where the required consent has been obtained.
Duration:
Varies according to the relevant Google service and its current configuration.
For further information about Google's use of advertising cookies, please refer to Google's current privacy and advertising information.
Optional — Analytics
Purpose:
Analytics cookies help us understand how visitors use the Website, including which pages are visited and how visitors interact with the site. This information can help us improve the Website and understand website performance.
Examples include:
_ga — Google
_gat — Google
_gid — Google
_gac_* — Google
Consent:
These cookies are optional and should only be set where the required consent has been obtained.
Duration:
Varies according to the Google Analytics configuration and service in use.
For further information about Google Analytics cookies and privacy, please refer to Google's current documentation.
5. Odoo cookies and website functionality
Our Website is operated using Odoo. Odoo may set cookies that are necessary to provide website functionality and may also provide optional cookies or integrations depending on the features and services enabled on our Website.
These may include functionality relating to:
website sessions;
shopping carts;
language and regional preferences;
live chat;
website analytics;
campaign tracking; and
other website functionality.
The precise cookies used by the Website may change when we enable, disable or update website features.
We aim to keep this Cookie Policy updated when material changes are made to the cookies or tracking technologies used on the Website.
6. Third-party services
Some features of our Website may be provided by third parties. Depending on which services are enabled and whether you provide consent, these third parties may place cookies or use similar technologies.
These services may include, where applicable:
Google services;
social media services;
video hosting services;
mapping services;
live-chat services;
payment services; and
other embedded or integrated services.
Third-party services may process information in accordance with their own privacy policies and terms.
Where required, we use Odoo's cookie-consent controls to prevent optional third-party services from loading or setting tracking cookies until the appropriate consent has been provided.
7. Cookies and personal information
Some cookies may be associated with information that can identify or distinguish your browser or device. Where cookie information constitutes personal data, we process it in accordance with our Privacy Policy and applicable data protection law.
The fact that a cookie is present does not necessarily mean that we can personally identify you from that cookie.
8. How to control or delete cookies
You can control cookies through your web browser.
Most browsers allow you to:
see which cookies have been stored;
block cookies;
delete existing cookies;
allow cookies only from particular websites; and
receive a warning before cookies are stored.
The exact procedure varies between browsers. Please consult your browser's help or privacy settings for instructions.
Blocking all cookies may affect the functionality of our Website, particularly features that rely on essential session or security cookies.
9. Do Not Track
We do not currently support browser “Do Not Track” signals as a separate mechanism for managing cookie consent.
Instead, we use our cookie-consent controls and the settings available through your browser to manage cookies and similar technologies.
10. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect:
changes to the cookies we use;
changes to third-party services;
changes to the functionality of our Website;
changes to applicable law or regulatory guidance; or
improvements to the way we explain our use of cookies.
When we make significant changes, we will update the “Last updated” date at the top of this policy.
11. Contact us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Zen Computers Ltd
Trading as Zen Computer Shop
53 High Street
Glastonbury
Somerset
BA6 9DS
United Kingdom
Email: helpdesk@zencomputershop.com
Telephone: 01458 899 845
12. Related information
For information about how we collect, use, retain and protect personal information, please see our Privacy Policy.
For information about accessibility and how to report accessibility issues, please see our Accessibility Policy.